Shiny Surface Restoration
Last Updated: 02/12/2026

1. Introduction

Shiny Surface Restoration ("we," "us," or "the Company") is committed to protecting the privacy of our customers, prospective customers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including through our website and when you request or receive our refinishing and reglazing services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name, email address, telephone number, and mailing or service address
  • Scheduling details, service history, and service preferences
  • Property and project details relevant to refinishing/reglazing services (e.g., surface type, measurements, access instructions)
  • Photos or videos you choose to share (for example, photos of tubs, tile, cabinets, or countertops for an estimate)
  • Billing information and payment details (payments may be processed by third-party payment processors)
  • Information provided in customer communications (phone calls, emails, texts, contact forms, or messages)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and device identifiers
  • Browser type and version, and operating system
  • Pages viewed and the time spent on those pages
  • Referral source and interaction data (such as clicks)
  • Approximate location information (such as city/state), inferred from your IP address

Cookies and Similar Technologies

We use cookies and similar tracking technologies to understand how our website is used and to improve functionality. You can control cookies through your browser settings. If you disable cookies, certain features of our website may not function properly.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Providing estimates/quotes, scheduling work, and delivering refinishing or reglazing services
  • Processing payments, issuing invoices/receipts, and maintaining business records
  • Communicating with you about appointments, service updates, promotions (where permitted), and administrative messages
  • Responding to your inquiries and customer service requests
  • Analyzing website usage patterns to enhance user experience and website performance
  • Complying with legal obligations and enforcing our policies
  • Protecting against fraudulent, unauthorized, or illegal activity

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

  • Service providers and contractors that perform services on our behalf (such as website hosting, analytics, customer communication tools, and payment processing)
  • Business partners or subcontractors only as needed to provide requested services
  • Legal authorities when required by law, to respond to lawful requests, or to protect our rights and safety
  • Potential buyers or successors in the event of a business transaction (such as merger, acquisition, reorganization, or sale of assets)

We do not sell your personal information.
We do not share mobile opt-in data (such as your phone number and SMS consent) with third parties for their marketing or promotional purposes.

5. Mobile Communications

If you provide your mobile phone number to us, you consent to receive text messages or calls related to your service requests, appointments, account information, and (where permitted) marketing communications.

Message and data rates may apply. Message frequency may vary. You may opt out at any time by replying STOP. Reply HELP for assistance.

6. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Accessing, correcting, or deleting your personal information (subject to applicable exceptions)
  • Restricting or objecting to certain processing activities where applicable
  • Withdrawing consent for optional processing (where we rely on consent)
  • Opting out of marketing communications

To exercise these rights, please contact us using the information provided in the Contact Us section below.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can take appropriate steps.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The date at the top of this policy indicates when it was last revised. We will notify you of material changes as required by law.

10. Contact Us

Shiny Surface Restoration
14 Wall St, 20th Floor
New York, NY 10005
Email: help@shinysurfacerestoration.com
Phone: (212) 292-4812